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This privacy policy sets out the information gathering and dissemination practices of INSTADRUGS INC. and its affiliates (collectively, the “INSTADRUGS” OR “we”) in the use of INSTADRUGS website and mobile App.



By using the Website, app, and related pharmacy services you are consenting to this privacy policy and the collection, use and disclosure of your personal information by INSTADRUGS as outlined in this privacy policy. If this privacy policy is not acceptable to you, please do not submit any of your personal information.

We may update this privacy policy from time to time and you are responsible for periodically reviewing the most current version of this privacy policy on the Websites and /or App. Your continued use of the Websites and /or App or submission of information will be deemed your conclusive acceptance of the updated privacy policy.

In this Privacy Policy, the phrase "Service Providers" includes, but is not limited to, any licensors, suppliers, information providers or other third parties that provide or administer, from time to time, any data, information, content, application, tool, or service to INSTADRUGS.

Website users can deactivate their accounts at any time and withdraw their consent to this policy and collection of information. However, if you choose to terminate your account, we will store information about you and services provided to you for a reasonable period of time to be determined by us in accordance with applicable federal and provincial laws.

Age Restriction

The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over 16 years old. We do not assume any legal responsibility for false statements about age. Clients can request services for their juvenile children and dependents below 16 years old through their own accounts.

Collecting, Using and Disclosing Information

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, health care information (or image of card), third party insurance providers information (or image of card), communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

In order to provide our services, we may also collect information such as medical, allergy, and other health related information to share with our pharmacist and health care team.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, health care card no, third party plane information, and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services.

  2. To provide our Users with ongoing customer assistance and technical support.

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

  5. To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at or send us mail to 101-45863 Yale Rd. Chilliwack, V2P 2N6

Storing of Information and Restricting Access

Our website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.

Your account on the Website and/or App are password-protected to prevent unauthorized access. You are responsible for the confidentiality and use of such passwords. DO NOT share your password with anyone and no INSTADRUGS employee will ever ask for your password.

Due to the nature of Internet communications and evolving technologies, INSTADRUGS cannot provide assurance that the personal information we collect will remain free from loss, interception, misuse, or alteration by third parties and INSTADRUGS and its Service Providers shall have no liability for any loss, interception, misuse, or alteration.


When using our website and/or app we will ask for your permission to access your phone camera and your phone’s photo gallery in order to share images of your prescription and health insurance card with our pharmacists and authorized third party service providers.



Some pages on the Website use a technology called "cookies". A cookie is a token that a server gives to your browser when you access a website. Cookies are capable of storing many types of data. Cookies may be placed by INSTADRUGS or a third party. Cookies help provide additional functionality to the Websites or help provide and analyze Website traffic and usage information. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of the Website. In all cases in which cookies are used, we will not collect personally identifiable information except with your permission. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. The following links explain how to access cookie settings in various browsers:

  • Cookie settings in Firefox

  • Cookie settings in Internet Explorer

  • Cookie settings in Google Chrome

  • Cookie settings in Safari (OS X)

  • Cookie settings in Safari (iOS)

  • Cookie settings in Android


To opt out of being tracked by Google Analytics across all websites, visit this link:


Our Website is hosted on Wix which uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation, and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use.

Releasing Information


We may provide your personal information to other persons but only if:

  • we have your consent.

  • we provide the information to Service Providers (Pharmacy) who assist us in serving you and who have agreed to appropriate contractual provisions regarding the protection of personal information in accordance with applicable law;

  • or we are required to do so by law, regulation, or court order.


Your personal information may be transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. For example, we use Service Providers to assist us process, store, and secure data. This may include sending email or other communications using their online services. Our Service Providers are given the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes.


Updated SEP 16, 2021

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